Fujitsu ASP Call Update Form
ASP Company Name
Fujitsu Call Number
*
Technician
Customer Name & Suburb
*
Start Time
*
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Day
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Month
Year
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:
Hour
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Minutes
Finish Time
*
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Day
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Month
Year
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:
Hour
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40
50
Minutes
Duration (Minutes)
*
Travel Time (Minutes)
*
Status
*
Please Select
PENDING
CLOSED
Reason (if pending)
Please Select
WAITING ON 3RD PARTY SUPPLIER
CUSTOMER REQUESTED A DELAY
CUSTOMER NOT AVAILABLE/CONTACTABLE
CUSTOMER ACTION REQUIRED
UP - WAITING SPARES ON ORDER
UP - WAITING FINAL REPAIRS
UP - LOAN UNIT HAS BEEN SUPPLIED
UP - FIXED & MONITORING
UP - WAITING FINAL TESTING
DOWN - WAITING ON LOAN UNIT
DOWN - WAITING SPARES ON ORDER
DOWN - AWAITING REPAIR
Comments
*
Please complete the details below when CLOSING a call
Asset Changes:
Existing Asset #
New Asset #
Existing Serial #
New Serial #
Make
Model
(IF NEW UNIT DIFFERS FROM OLD)
CSR Number
*
Chargable
*
Please Select
YES
NO
Parts Used:
Part #
Part Description
Quantity
Please Select
1
2
3
4
5
6
7
8
9
10
Part #
Part Description
Quantity
Please Select
1
2
3
4
5
6
7
8
9
10
Part #
Part Description
Quantity
Please Select
1
2
3
4
5
6
7
8
9
10
Part #
Part Description
Quantity
Please Select
1
2
3
4
5
6
7
8
9
10
Non-Coles Group Resolution
Please Select
01 - ON-SITE REPAIR
02 - ON-SITE EXCHANGE UNIT (WHOLE UNIT SWAP)
12 - ON-SITE SPARE EXCHANGE
3P - REFERRED TO 3RD PARTY
AD - CUSTOMER ADVISED
BO - REBOOTED OR POWERED OFF/ON
CA - CALIBRATION CARRIED OUT
CN - CANCELLED
CO - CONSUMABLE REPLACED
CR - CHANGE REQUEST RAISED
DS - DOCUMENTATION SOFTWARE CORRECTION
LU - LUBRICATED
NO - NO FIX AVAILABLE
OP - OPERATOR ERROR
PH - PHONE FIX (PROBLEM FIXED OVER PHONE)
PM - PREVENTATIVE MAINTENANCE CARRIED OUT
RL - RELOAD/REINITIALISE SOFTWARE
RS - RESEATED PCB OR CONNECTOR
UP - UPGRADED
WD - WITHDRAWN BY OPERATOR
Symptom
Please Select
01 - FAILURES/NO OPERATION
02 - DEGRADED OPERATION
03 - MALFUNCTIONING
04 - JAMMING
05 - POOR PRINT QUALITY
06 - UNABLE TO RECEIVE DATA
07 - UNABLE TO SEND DATA
08 - ERROR INDICATED
09 - SAFETY HAZARD
10 - ABNORMAL ODOUR/SOUND/VIBRATION
12 - WEIGHT SCALE CERTIFICATION DUE
13 - OUT OF TOLERANCE
14 - DAMAGED
15 - PM DUE
LP - SYSTEM LOOP
PR - ABNORMAL PERFORMANCE
WS - SYSTEM WAIT
Cause
Please Select
01 - FAILING ASSEMBLY PCB
02 - DOA SPARE PART
3P - 3RD PARTY RESPONSIBLE
BAT - BATTERY
BCF - BASE/CABINET/FRAME
BEL - BELT
CAB - CABLE/CONNECTOR
CAL - CERTIFICATION OR CALIBRATION DUE
CCR - CCR CARD READER
CDR - CD/DVD ROM
CDU - CASH DISPENSER
CON - CONSUMABLE
COP - CUSTOMER OPERATIONAL PROBLEM
CTL - CONTROLLER
CUD - CUSTOMER DAMAGE
DIS - DISPLAY
E1 - ENVIRONMENTAL
EBD - ERACOM BOARD
FAN - FAN
FDD - FLOPPY DRIVE
FOD - FOREIGN OBJECT DAMAGE
FSE - FUSE
FSR - FUSER
HDD - HARD DISK DRIVE
KBD - KEYBOARD
KRO - KEYCORP READ KEYBOARD
KRW - KEYCORP R/W KEYBOARD
LNC - LAN NETWORK CARD
LUB - IMPROPER LUBRICATION
MEM - MEMORY
MON - MONITOR
MOT - MOTOR
MPT - MECHANICAL PART
MSE - MOUSE
NFF - NO FAULT FOUND
OT - OTHER
PCB - OTHER PCB
PHD - PRINTHEAD
PM - PREVENTATIVE MAINTENANCE
PSU - POWER SUPPLY
RPR - RECEIPT PRINTER
SBD _ SYSTEM BOARD
SET - IMPROPER SETUP
SOS - SOFTWARE OPERATING SYSTEM
SWA - SOFTWARE APPLICATION
TBU - TAPE DRIVE
UPS - UPS
WDF - WITHDRAWN BY FUJITSU
WDL - WITHDRAWN BY CUSTOMER
SLI
Please Select
04 - DELAY BY 3RD PARTY
09 - SLA ACHIEVED
11 - PART NOT AVAILABLE
12 - PART DOA
13 - WRONG PART SENT
14 - NO LOAN AVAILABLE
21 - INSUFFICIENT MANPOWER
22 - INSUFFICIENT TRAINING
31 - DELAY IN ALLOCATING CALL
32 - DELAY CAUSED BY END USER
33 - DELAY REQUESTED BY END USER
34 - UNABLE TO CONTACT END USER
35 - INCORRECT MODEL DETAIL
95 - SLA UPGRADED
96 - COURIER DELAY
97 - FUJITSU ERROR
98 - CUSTOMER ERROR
99 - OUTSIDE FUJITSU'S CONTROL
Submit
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